Through my contributions as a business analyst, FedEx is now saving millions of dollars per year. Feel free to hit the FedEx Projects tab to learn more.
In this Agile user story, we can see how the login process for FedEx package handlers was taking about 5 to 6 minutes. Network errors, bathroom breaks and inactivity shutdown defaults were compounding this problem, requiring full time workers to login around 5 times per day. Since this was creating a potential 30 minute loss per shift, the company developers used this video to create a total login makeover. On the global level, workers have a login system that is now truncated and more user centric.
Damaged package claims are a problem for any shipping operation. To help curb this problem I first determined the primary reason why packages were getting damaged. Then I set out to create a solution that could also decrease injury rates and increase productivity. I don't know how far the company has gotten with this idea since I left (on very good terms) soon after I introduced it.